We use the information you provide to respond to appliance repair enquiries and discuss potential service arrangements. This page explains what the website receives and how to contact us about your information.
Information you provide
When you submit a booking enquiry, we receive your name, contact number, optional email address, service address, preferred date, appliance or service category, and your description of the fault. We may ask for a model number, error code, photograph or access instructions when following up. Please do not include passwords, bank card information, identification numbers or other unnecessary sensitive details.
How we use enquiry details
We use your information to assess the reported problem, contact you, confirm service coverage and availability, discuss potential charges and arrange any work you approve. A completed booking form is an enquiry; it does not by itself confirm an appointment. We use the details for legitimate service communication rather than treating your enquiry as consent to unrelated marketing.
Who may receive the information
Booking emails are addressed to our service inbox at info@appliancerepairsdurbannorth.co.za, with an administrative copy used to manage enquiries. If a service visit is agreed, relevant contact, address and appliance information may need to be shared with the person arranging or performing the work. Website hosting and email providers necessarily process information to deliver the service and messages. WhatsApp communication is also subject to the messaging provider's own privacy terms.
Booking security and cookies
Our booking form uses a short-lived verification cookie, signed submission token, hidden anti-spam field and rate limiting to help prevent automated enquiries. The cookie supports form verification; it is not used as an advertising identifier. The security system keeps temporary, hashed indicators to identify repeated or suspicious requests. Absolute security cannot be promised, but we limit unnecessary personal details in these technical records.
Records and retention
We retain relevant enquiry correspondence and booking records as needed to respond, manage work and meet applicable record-keeping obligations. Retention depends on the enquiry and any subsequent service arrangement. For information about a specific record or a deletion request, contact us using the details below.
Your information requests
You may ask what information we hold about your enquiry, request a correction or raise a privacy concern. Where applicable law permits, you may request access or deletion. We may need to verify that a request concerns your own information and consider any legal obligation to retain a record.
Contact us about privacy
Email info@appliancerepairsdurbannorth.co.za with the subject “Privacy enquiry”. You can also contact us through the contact page.