These terms explain how we handle enquiries, arrange appliance assessments and discuss repairs. The details of an individual job, including price, scope and any applicable warranty, must be agreed with you separately before work begins.
Submitting an enquiry
When you send a form, call or WhatsApp message, you are asking us to review a potential service request. Submission does not confirm an appointment or guarantee that a technician, part or specialist service will be available at your address. We will discuss the next practical step with you.
Information and access
Please give an accurate description of the appliance, reported fault, model if known, location and a reachable contact number. If the appliance is in an estate, business, apartment or managed property, arrange suitable access and any required permission for a visit. Tell us about safety hazards or access restrictions before attendance.
Call-out charges, quotations and work approval
Ask us to confirm any assessment or call-out charge and what it includes before agreeing to a visit. Inspection may be needed before the fault, parts requirement and repair cost can be estimated. We will discuss proposed work and relevant costs for approval; a fault description alone is not a binding repair quotation. Do not assume replacement parts, labour or additional visits are included unless stated in the agreed arrangement.
Parts and repair outcomes
Some repairs depend on model-specific parts, specialist competence or the condition of older equipment. We cannot promise that every unit is economical or possible to repair. Where a repair is not advisable, we can explain the practical considerations so you can decide what to do next. Any warranty or workmanship terms should be confirmed in writing for the particular job; this page does not create a blanket warranty period.
Appointments and changes
The date selected on a form is a preference, not a confirmed appointment. We will discuss availability, access and any changes directly. If you need to cancel or reschedule, contact us as early as possible and ask whether any previously agreed assessment, travel or ordered-parts costs apply.
Safety and urgent faults
Stop using equipment that is sparking, smoking, overheating, leaking gas or repeatedly tripping electricity where it is safe to do so. Seek the appropriate emergency or qualified assistance for immediate hazards. Never bypass protective devices, open live electrical components or handle refrigerant and gas connections without proper authorisation.
Independent repair service
References to appliance brands identify the equipment about which we receive enquiries; they do not imply endorsement, manufacturer appointment or authorised warranty service. If a repair requires a specifically qualified practitioner, service suitability must be established before work is accepted.
Contact and privacy
For questions about a proposed booking or these terms, email info@appliancerepairsdurbannorth.co.za or use the contact page. Information submitted through the website is explained in our Privacy Policy.